Privacy & Cookie Policy

Last Updated: June 2026

Reunion Electrical Trading L.L.C. ("Reunion Electrical," "we," "us," or "our") respects the privacy of visitors and customers who use our website to browse, request quotations, or place orders for electrical, mechanical, and instrumentation products. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

We may collect the following categories of information when you use the Site:

• Contact details: name, company name, email address, phone number, and billing/delivery address.
• Account information: login credentials, order history, and saved addresses.
• Order and transaction details: products purchased, quantities, pricing, purchase order (PO) or LPO references, and payment confirmation (we do not store full card numbers).
• Communications: enquiries submitted via contact forms, email, or WhatsApp, including any technical specifications or project details you share with us.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfil orders, quotations, and Local Purchase Orders (LPOs).
• To communicate with you regarding order status, delivery updates, and customer support.
• To issue invoices, manage corporate billing accounts, and comply with UAE VAT requirements.
• To improve the Site, our product catalogue, and overall customer experience.
• To send relevant updates about products, offers, or services, where you have not opted out.
• To detect and prevent fraud, unauthorized access, or misuse of the Site.

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Logistics and courier partners, to arrange delivery of orders within the UAE and the wider Gulf region.
• Payment processors and banks, to process online payments and corporate billing.
• Manufacturers or brand partners, where required to validate warranty or certification (e.g., ATEX/IECEx) requests.
• Government or regulatory authorities, where required by UAE law.

4. Data Retention

We retain personal and transaction information for as long as necessary to fulfil the purposes outlined in this Policy, including any applicable legal, accounting, or tax retention requirements under UAE law.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Subject to applicable UAE data protection law, you may request access to, correction of, or deletion of your personal information by contacting us at sales@reunionelectrical.com or calling +971 4 232 4421.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

8. Cookies — What Are They

Cookies are small text files placed on your device when you visit a website. They help the Site function correctly and allow us to understand how visitors use the Site.

9. Types of Cookies We Use

• Essential cookies: required for core Site functionality, such as maintaining your shopping cart and login session.
• Performance and analytics cookies: help us understand how visitors interact with the Site, so we can improve product pages and navigation.
• Functional cookies: remember preferences such as language or previously viewed product categories.
• Marketing cookies: used, where applicable, to deliver relevant offers and measure campaign performance.

10. Managing Cookies

Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. Please note that disabling essential cookies may affect Site functionality, such as the ability to complete an order.

11. Third-Party Cookies

Some cookies may be set by third-party services we use, such as analytics providers or payment gateways. These third parties are responsible for their own cookie practices, governed by their respective privacy policies.